Terms & Conditions

Effective Date: September 7, 2026
Last Updated: September 7, 2026

Welcome to Star Truck Lines Inc.

These Terms & Conditions (“Terms”) govern your access to and use of startrucklines.com (the “Website”), your submission of freight quote requests or other inquiries through the Website, and certain interactions with Star Truck Lines Inc. (“Star Truck Lines,” “we,” “us,” or “our”).

These Terms also establish general conditions applicable to transportation and logistics services requested from Star Truck Lines unless a separate written agreement, rate confirmation, bill of lading, transportation agreement, tariff, or other applicable shipping document provides different terms.

Please read these Terms carefully.

By accessing or using the Website, submitting a request, requesting a quote, communicating with us regarding transportation services, or otherwise using services subject to these Terms, you acknowledge that you have read and agree to these Terms.

If you do not agree with these Terms, please do not use the Website.

1. About Star Truck Lines

Star Truck Lines Inc. provides transportation and logistics services for customers throughout the United States.

Services advertised through our Website may include:

Dry Van Transportation;
Reefer Transportation;
Full Truckload (FTL);
Dedicated Freight Solutions;
Expedited Shipping;
Regional Transportation;
Long-Haul Transportation;
Distribution and Logistics Solutions; and
other transportation-related services that we may offer from time to time.

Availability of any particular service, route, equipment type, capacity, pickup date, delivery date, or pricing is not guaranteed until confirmed by Star Truck Lines.

2. Relationship Between These Terms and Shipping Documents

These Terms establish general rules for use of our Website and interactions with Star Truck Lines.

Individual shipments may also be governed by documents such as:

written transportation agreements;
rate confirmations;
bills of lading;
shipping orders;
dispatch confirmations;
customer contracts;
written service agreements;
applicable tariffs;
written pricing agreements; and
applicable federal or state transportation laws and regulations.

If there is a conflict between these Website Terms and a separately executed written agreement relating to a particular transportation service, the separately executed written agreement will control with respect to that service.

For cargo liability, freight claims, bills of lading, or other matters specifically governed by applicable transportation law, applicable law and the controlling transportation documents will govern.

Nothing in these Terms is intended to waive or eliminate rights or obligations that cannot lawfully be waived.

3. Eligibility and Authority

You must be legally capable of entering into a binding agreement to use our Website for commercial transactions or request services from Star Truck Lines.

If you use the Website or request services on behalf of a company, shipper, consignee, organization, or other legal entity, you represent that:

you are authorized to act on behalf of that entity;
you are authorized to provide the information submitted to us;
you are authorized to request transportation services; and
the entity agrees to applicable terms associated with those services.

4. Freight Quote Requests

The Website allows customers and prospective customers to request freight quotes.

A request for a quote is a request for information only.

Submitting a quote form does not:

create a transportation contract;
guarantee equipment availability;
guarantee driver availability;
reserve capacity;
confirm a pickup;
confirm a delivery;
guarantee a rate;
guarantee a transit time; or
obligate Star Truck Lines to accept the shipment.

A transportation arrangement becomes binding only when accepted or confirmed by Star Truck Lines through an authorized communication or applicable transportation document.

5. Accuracy of Shipment Information

Freight rates and service availability depend on the information supplied by the customer.

You agree to provide complete and accurate information concerning a proposed shipment, including where applicable:

origin;
destination;
pickup date;
delivery requirements;
commodity;
freight description;
number of pallets or pieces;
weight;
dimensions;
equipment requirements;
temperature requirements;
loading requirements;
unloading requirements;
appointment requirements;
access restrictions;
special handling requirements; and
any other information that may materially affect transportation.

You are responsible for notifying Star Truck Lines of any material change before pickup.

If the actual shipment differs from the information used to prepare a quote, Star Truck Lines may revise the rate or impose applicable additional charges.

Examples include changes in:

weight;
dimensions;
commodity;
mileage;
route;
pickup location;
delivery location;
equipment;
temperature requirements;
number of stops;
loading time;
unloading time; or
requested service level.

6. Freight Rates and Additional Charges

Unless expressly stated otherwise in writing, a quoted rate is based on the shipment information supplied at the time the quote is issued.

Additional charges may apply when circumstances require services or costs not included in the original quote.

These may include, where applicable:

detention;
driver waiting time;
layover;
truck ordered but not used;
canceled load charges;
additional stops;
redelivery;
reconsignment;
route changes;
storage;
lumper charges;
unloading charges;
loading charges;
driver-assist services;
tolls;
permits;
overweight or oversize requirements;
appointment changes;
after-hours services;
special equipment;
temperature-related requirements;
fuel-related adjustments; and
other accessorial services.

Applicable accessorial charges may be identified in a rate confirmation, customer agreement, tariff, invoice, or other transportation document.

7. Payment Terms

Customers are responsible for paying all valid transportation charges and other amounts associated with services requested or provided.

Payment terms will be those stated in the applicable:

invoice;
rate confirmation;
customer agreement;
credit agreement; or
other written arrangement.

If no separate payment terms have been agreed, payment is due according to the terms shown on the invoice.

Customers are responsible for providing accurate billing information.

To the extent permitted by law and applicable agreements, past-due balances may be subject to reasonable collection costs, interest, late charges, attorney fees, or other costs incurred in collecting unpaid amounts.

Star Truck Lines may require:

advance payment;
deposits;
credit approval;
credit card authorization;
ACH authorization; or
another acceptable payment method

before accepting or performing certain services.

8. Cancellations

A customer should notify Star Truck Lines as soon as possible if a scheduled shipment must be canceled.

Cancellation charges may apply when:

equipment has already been dispatched;
a driver is en route;
a driver has arrived at the pickup location;
capacity has been specifically reserved;
a load is canceled after confirmation; or
Star Truck Lines has incurred costs in reliance on the confirmed shipment.

The applicable cancellation or truck-ordered-not-used charge, if any, will be determined by the applicable rate confirmation, service agreement, tariff, or circumstances of the shipment.

9. Pickup and Delivery Times

Star Truck Lines works to provide safe, reliable, and timely transportation.

However, unless Star Truck Lines expressly agrees in writing to a guaranteed service, pickup times, delivery times, estimated arrival times, transit times, and tracking information are estimates.

Transportation may be affected by circumstances outside reasonable control, including:

traffic;
weather;
road closures;
accidents;
mechanical problems;
government actions;
inspections;
border delays;
loading delays;
unloading delays;
shipper delays;
consignee delays;
facility congestion;
natural disasters;
labor disruptions;
emergencies; or
other transportation conditions.

An expedited or time-sensitive service request does not create an absolute delivery guarantee unless a specific guaranteed service has been expressly accepted in writing by Star Truck Lines.

10. Customer and Shipper Responsibilities

Unless otherwise agreed in writing, the shipper is responsible for ensuring freight is:

accurately described;
legally permitted for transportation;
properly packaged;
properly secured where the shipper performs loading;
suitable for normal transportation conditions;
properly labeled;
correctly documented;
ready at the agreed pickup time; and
compliant with applicable laws and regulations.

The shipper must disclose any condition that may affect safe transportation or require special handling.

Star Truck Lines may refuse to transport freight that appears unsafe, improperly packaged, improperly documented, overweight, unlawful, damaged before pickup, incompatible with the requested equipment, or otherwise unsuitable for transportation.

11. Packaging and Cargo Preparation

Customers are responsible for using packaging appropriate for the commodity and ordinary transportation risks unless Star Truck Lines has expressly agreed to provide packaging services.

Packaging should reasonably protect cargo against conditions normally encountered during transportation, including:

vibration;
movement;
normal handling;
stacking where appropriate;
changes in road conditions;
ordinary temperature conditions applicable to the selected service; and
other reasonably foreseeable transportation conditions.

Star Truck Lines is not responsible for inadequate packaging to the extent permitted by applicable law.

12. Loading, Sealing and Unloading

Responsibility for loading, counting, securing, sealing, and unloading freight depends on the shipment arrangement and applicable documents.

When a shipment is loaded and sealed by the shipper without an opportunity for the driver to inspect the cargo, applicable shipping documents may identify the shipment as shipper load and count, sealed load, or similar.

Customers should ensure:

freight is loaded safely;
weight is properly distributed;
legal weight limits are observed;
cargo securement requirements are followed;
seals are properly applied where required; and
loading does not create an unsafe operating condition.

Star Truck Lines reserves the right to decline transportation of an unsafe or unlawfully loaded shipment.

13. Weight and Dimensions

The customer is responsible for providing accurate cargo weight and dimensions.

If actual cargo weight or dimensions differ materially from the information provided, Star Truck Lines may:

adjust the transportation rate;
require redistribution or reloading;
require additional equipment;
delay transportation until the issue is corrected;
obtain permits where legally permissible;
refuse the shipment; or
assess applicable additional charges.

Customers may be responsible for costs resulting from inaccurate weight or dimensional information.

14. Refrigerated and Temperature-Controlled Freight

For refrigerated or temperature-sensitive freight, customers must provide accurate written temperature and handling requirements before transportation begins.

Unless otherwise agreed, the shipper is responsible for:

identifying the required temperature range;
providing accurate commodity information;
ensuring the product is at the required temperature before loading;
using appropriate packaging;
following appropriate loading and airflow practices;
advising Star Truck Lines of special temperature requirements; and
providing any necessary handling instructions.

Refrigeration equipment is intended primarily to maintain cargo temperature and should not be assumed to rapidly change the core temperature of improperly preconditioned freight.

If regulatory, pharmaceutical, food-safety, continuous-monitoring, calibration, recordkeeping, or other specialized requirements apply to a shipment, those requirements must be disclosed before the shipment is accepted.

No specialized regulatory or certification requirement should be assumed unless it has been expressly confirmed by Star Truck Lines in writing.

15. Prohibited and Restricted Freight

Unless specifically accepted in writing and lawfully authorized, customers must not tender prohibited, illegal, or unauthorized freight.

Restricted commodities may include:

hazardous materials;
explosives;
illegal drugs or controlled substances;
weapons or ammunition;
radioactive materials;
human remains;
live animals;
currency;
negotiable instruments;
precious metals;
high-value jewelry;
fine art;
goods prohibited by law;
improperly documented hazardous substances;
household goods or personal effects offered as a residential moving shipment; and
other unusually hazardous or high-risk commodities.

This list is not exhaustive.

Customers must disclose the exact nature of any cargo requiring special permits, licenses, insurance, handling, security, or regulatory compliance before the shipment is accepted.

Star Truck Lines may reject any shipment it determines cannot be transported safely or lawfully.

16. Hazardous Materials

Hazardous materials may not be tendered unless Star Truck Lines has specifically agreed in writing to transport the material and all legal, regulatory, documentation, packaging, labeling, placarding, and handling requirements have been satisfied.

The shipper is responsible for accurately identifying and declaring hazardous materials.

Tendering undeclared or improperly declared hazardous material is prohibited.

The customer may be responsible, to the extent permitted by applicable law, for losses, expenses, penalties, cleanup costs, damages, or liabilities resulting from the customer’s failure to properly disclose or document hazardous material.

17. Real-Time Tracking and Shipment Updates

Star Truck Lines may provide GPS tracking, estimated arrival information, dispatch updates, location information, or other shipment visibility features.

Tracking information is provided for operational convenience and may occasionally:

be delayed;
contain temporary inaccuracies;
become unavailable;
experience connectivity issues; or
differ from the vehicle’s actual location.

Tracking information does not itself create a guaranteed pickup or delivery commitment.

Customers must not misuse tracking information to interfere with drivers, equipment, dispatch operations, or transportation safety.

18. Third-Party Transportation and Service Providers

Where permitted by applicable law and the applicable service arrangement, certain transportation or logistics functions may involve third parties.

These may include:

carriers;
drivers;
warehouses;
loading facilities;
unloading facilities;
distribution centers;
technology vendors;
maintenance providers; and
other transportation or logistics service providers.

The contractual role and responsibility of each party will depend on the applicable transportation arrangement and controlling documents.

Nothing in these Terms should be interpreted as representing that Star Truck Lines is acting in a particular regulated transportation capacity where that capacity has not been expressly stated in the applicable transaction.

19. Bills of Lading and Shipping Documents

Where applicable, freight may move under a bill of lading, shipping receipt, rate confirmation, or another transportation document.

Customers should review shipping documents carefully before tendering freight.

The absence of a particular document does not alter rights or obligations imposed by applicable law.

If information in a shipping document is incorrect, the customer should notify Star Truck Lines promptly.

No employee, driver, contractor, or other person has authority to alter contractual liability or transportation terms unless authorized to do so by Star Truck Lines and the modification is valid under applicable law.

20. Cargo Loss and Damage

Liability for interstate cargo loss, damage, or injury will be determined under applicable federal transportation law, the applicable bill of lading, valid written agreements, and other controlling transportation documents.

Nothing in these Website Terms is intended to expand, reduce, or waive liability where doing so would conflict with applicable law.

Customers should inspect shipments promptly upon delivery.

Visible shortages or damage should be appropriately documented at delivery whenever reasonably possible.

Documentation may include:

delivery receipts;
photographs;
bills of lading;
invoices;
packing lists;
repair documentation;
salvage information; and
other evidence relevant to the claimed loss.

Notation of damage at delivery does not by itself constitute a formal cargo claim when applicable law requires additional information.

21. Freight Claims

Cargo claims should be submitted promptly and in accordance with:

applicable federal law;
applicable regulations;
the bill of lading;
the transportation agreement; and
other controlling shipping documents.

A claim should contain sufficient information to:

identify the shipment;
identify the claimant;
identify the alleged loss or damage;
assert liability; and
state or reasonably identify the amount claimed where required.

Supporting documents should be supplied when available.

Claims may be sent to:

Star Truck Lines Inc.
Email: info@startrucklines.com

Customers should use the subject line:

Freight Claim – [Shipment or Load Number]

Statutory and contractual claim deadlines may apply. Customers should not delay submission while gathering nonessential documentation if doing so could cause an applicable filing deadline to expire.

22. Concealed Damage

If damage is discovered after delivery, the consignee should:

preserve the cargo;
preserve relevant packaging;
take photographs;
avoid unnecessary alteration or disposal of evidence; and
notify Star Truck Lines promptly.

Star Truck Lines may request an opportunity to inspect damaged cargo before repair, disposal, salvage, or destruction where permitted by law.

23. Salvage and Mitigation

A claimant has a responsibility to take reasonable steps to prevent avoidable additional loss where required under applicable law.

Damaged cargo should not be destroyed or disposed of without giving Star Truck Lines a reasonable opportunity to inspect or address salvage where applicable, unless immediate disposal is legally required or reasonably necessary for health or safety.

24. Insurance

Any statement that Star Truck Lines maintains insurance does not create coverage for a customer beyond the terms, limits, exclusions, deductibles, conditions, and requirements of the applicable insurance policy or applicable law.

Cargo value should be disclosed before transportation where value may affect rates, liability arrangements, insurance requirements, or acceptance of the shipment.

Customers requiring special insurance arrangements or higher liability protection should discuss those requirements with Star Truck Lines before a shipment is accepted.

25. Force Majeure and Events Beyond Reasonable Control

To the extent permitted by applicable law, Star Truck Lines will not be responsible for failure or delay in performance caused by circumstances beyond its reasonable control.

Examples may include:

severe weather;
natural disasters;
fires;
floods;
earthquakes;
epidemics or pandemics;
civil unrest;
acts of terrorism;
war;
government restrictions;
road closures;
extraordinary traffic disruptions;
labor disruptions;
utility outages;
telecommunications failures;
major mechanical failures despite reasonable maintenance;
public emergencies; or
other events beyond reasonable control.

This section does not eliminate any liability imposed by applicable transportation law that cannot lawfully be excluded.

26. Website Use

Star Truck Lines grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Website for lawful personal or business purposes.

You may not use the Website to:

violate any law;
submit fraudulent information;
impersonate another person or business;
interfere with Website operation;
introduce viruses or malicious code;
gain unauthorized access to systems or accounts;
scrape or harvest data through unauthorized automated means;
bypass Website security measures;
probe or test system vulnerabilities without authorization;
interfere with other users;
send spam;
submit unlawful material; or
use Website content in a manner that infringes intellectual property rights.

We may restrict or terminate Website access if we reasonably believe these Terms have been violated.

27. Website Content

We make reasonable efforts to keep Website information accurate and current.

However, Website information may contain:

typographical errors;
outdated information;
incomplete information;
technical errors; or
temporary inaccuracies.

Service descriptions, equipment descriptions, geographic coverage, transit estimates, capacity statements, availability, and other Website content are general informational descriptions and do not create a binding transportation commitment unless confirmed separately in writing.

We may modify Website content at any time.

28. Intellectual Property

Unless otherwise indicated, the Website and its content are owned by or licensed to Star Truck Lines.

This may include:

business names;
logos;
Website design;
text;
graphics;
photographs;
icons;
layouts;
service descriptions; and
other Website materials.

You may view or print reasonable portions of Website content for legitimate personal or business reference.

You may not, without appropriate permission:

reproduce substantial Website content;
sell Website content;
republish Website content;
modify copyrighted content;
remove ownership notices;
create unauthorized derivative works; or
use Star Truck Lines branding in a manner suggesting false affiliation or endorsement.

29. Third-Party Links

The Website may contain links to websites or services operated by third parties.

These links are provided for convenience.

Star Truck Lines does not control third-party websites and does not guarantee their:

accuracy;
security;
availability;
privacy practices;
content; or
services.

Your use of third-party websites is subject to their own terms and policies.

30. Website Disclaimer

THE WEBSITE AND GENERAL WEBSITE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS TO THE FULLEST EXTENT PERMITTED BY LAW.

STAR TRUCK LINES DOES NOT WARRANT THAT THE WEBSITE WILL ALWAYS BE:

AVAILABLE;
UNINTERRUPTED;
ERROR-FREE;
COMPLETELY SECURE; OR
FREE FROM HARMFUL COMPONENTS.

THIS WEBSITE DISCLAIMER RELATES TO THE WEBSITE AND DOES NOT ALTER TRANSPORTATION LIABILITY IMPOSED BY APPLICABLE LAW OR A CONTROLLING TRANSPORTATION AGREEMENT.

31. Limitation of Liability for Website Use

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STAR TRUCK LINES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING SOLELY FROM USE OF OR INABILITY TO USE THE WEBSITE.

THIS SECTION DOES NOT LIMIT LIABILITY FOR CARGO LOSS OR DAMAGE TO THE EXTENT SUCH LIABILITY IS GOVERNED BY APPLICABLE TRANSPORTATION LAW OR A CONTROLLING SHIPPING AGREEMENT.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

32. Customer Responsibility and Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, costs, claims, penalties, or expenses resulting from your:

material violation of these Terms;
intentional unlawful conduct;
fraudulent information;
unauthorized use of the Website;
materially inaccurate shipment information;
failure to properly disclose hazardous or regulated cargo;
violation of applicable law; or
infringement of another person’s rights.

Any indemnification obligation will be subject to applicable transportation law and any controlling written agreement.

33. Electronic Communications

By communicating with Star Truck Lines electronically, you consent to receive appropriate electronic communications relating to your interaction with us, including:

quote responses;
service confirmations;
shipment information;
invoices;
dispatch communications;
customer-service communications; and
other business notices.

Electronic records and communications may be used in connection with business transactions to the extent permitted by applicable law.

34. SMS and Text Messaging

If you separately provide consent to receive text messages from Star Truck Lines, messages may include:

quote communications;
dispatch information;
shipment status;
pickup information;
delivery updates;
customer-service messages; and
other communications covered by your consent.

Message and data rates may apply.

Message frequency may vary.

Where applicable, you may reply STOP to opt out of further messages covered by that opt-out mechanism.

Consent to receive marketing text messages is not a condition of purchasing services where applicable law prohibits making such consent a condition.

Additional information concerning personal information and mobile data is available in our Privacy Policy.

35. Career Information

Information on the Website concerning employment, driving, contracting, or other career opportunities is informational only.

Submitting an application, résumé, contact form, or inquiry does not:

guarantee employment;
create an employment relationship;
guarantee an interview;
guarantee contractor status; or
constitute an employment offer.

Employment or contractor relationships, if established, will be governed by applicable agreements, policies, qualification requirements, safety requirements, and law.

36. Privacy

Our collection and handling of personal information through the Website is described in our Privacy Policy.

By using the Website, you acknowledge that you have had an opportunity to review the Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference to the extent applicable.

37. No Waiver

If Star Truck Lines does not immediately enforce a provision of these Terms, that does not constitute a waiver of our right to enforce that provision later.

A waiver concerning one event does not automatically constitute a waiver concerning another event.

38. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally permissible.

The remaining provisions will continue in effect.

39. Assignment

You may not assign your rights or obligations under these Terms without prior written consent from Star Truck Lines where consent is legally required.

Star Truck Lines may assign rights or obligations in connection with a merger, acquisition, reorganization, sale of business assets, or similar transaction, subject to applicable law and any controlling agreement.

40. Governing Law

Website-use matters arising under these Terms will be governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where federal law or another applicable law controls.

Transportation services may be subject to federal transportation statutes, regulations, and other laws that supersede or preempt state law.

Nothing in this section is intended to displace federal transportation law where federal law governs the issue.

41. Jurisdiction and Venue

To the extent a dispute is not subject to another valid written agreement, mandatory federal venue requirement, or other controlling law, disputes concerning use of the Website will be brought in a court of competent jurisdiction in Texas.

The parties retain any rights or remedies that cannot lawfully be restricted by these Terms.

42. Entire Agreement

With respect to Website use, these Terms and the Privacy Policy constitute the agreement between you and Star Truck Lines concerning use of the Website unless another written agreement applies.

For transportation services, these Terms must be read together with applicable:

rate confirmations;
bills of lading;
transportation agreements;
customer contracts;
tariffs;
invoices; and
other shipping documents.

Those transportation documents may contain additional or different terms.

43. Changes to These Terms

Star Truck Lines may update these Terms periodically to reflect:

changes to our Website;
changes to our services;
changes to business practices;
changes to transportation operations;
legal or regulatory developments; or
other operational requirements.

When these Terms are revised, the Last Updated date at the top of this page will be changed.

Material changes will apply prospectively as required by applicable law.

Your continued use of the Website after revised Terms become effective constitutes acceptance of the revised Website Terms to the extent permitted by law.

Changes to an already-confirmed shipment will remain subject to the documents and terms governing that shipment.

44. Contact Us

Questions concerning these Terms & Conditions may be directed to:

Star Truck Lines Inc.

Address:
1506 I 35 Frontage Rd Apt 4913
San Marcos, TX 78666
United States

Phone: (951) 205-6800

Email: info@startrucklines.com

Website: startrucklines.com

For questions concerning an active shipment, please include the applicable shipment, load, or reference number when available.