Effective Date: September 7, 2026
Last Updated: September 7, 2026

Star Truck Lines Inc. (“Star Truck Lines,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit startrucklines.com (the “Website”), request a freight quote, communicate with us, use our transportation or logistics services, inquire about employment opportunities, or otherwise interact with Star Truck Lines.

By using our Website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• startrucklines.com;
• freight quote and contact forms;
• email, telephone, and other communications with us;
• customer and prospective-customer inquiries;
• transportation and logistics service inquiries;
• dispatch and shipment-related communications;
• career or employment inquiries submitted through the Website or directly to us; and
• other business interactions with Star Truck Lines where this Privacy Policy is referenced.

Certain information relating to employees, drivers, contractors, or other workforce members may be governed by separate notices, agreements, policies, or applicable employment laws.

2. Information We Collect

The information we collect depends on how you interact with Star Truck Lines.

Information You Provide Directly

When you request a freight quote, contact us, or otherwise communicate with us, we may collect information such as:

• first and last name;
• company or organization name;
• email address;
• telephone number;
• pickup location;
• delivery location;
• shipment origin and destination;
• freight or shipment information;
• requested transportation service;
• preferred pickup or delivery dates;
• equipment or trailer requirements;
• cargo-related information;
• special shipment instructions;
• information included in messages or inquiries; and
• any other information you voluntarily provide.

Business and Commercial Information

When you conduct business with us, we may collect information concerning:

• your company;
• business contact information;
• transportation requirements;
• requested or purchased services;
• shipment history;
• quotes and pricing;
• routes and lanes;
• invoices and transaction information;
• communications with our dispatch or customer-service teams; and
• records relating to our business relationship.

Shipment and Location Information

To provide transportation and logistics services, we may process information concerning shipment locations, including:

• pickup addresses;
• delivery addresses;
• shipping routes;
• shipment status;
• estimated arrival information; and
• freight, trailer, or equipment location associated with a shipment.

Our transportation operations may use GPS or similar technology to provide shipment visibility, routing, safety, dispatch, and status updates.

Career and Applicant Information

If you contact us regarding employment, driving, contracting, or other opportunities, we may receive information such as:

• name;
• contact information;
• résumé or employment history;
• qualifications;
• licenses and certifications;
• driving or professional experience; and
• other information you choose to provide.

Additional applicant or workforce information may be collected later through separate recruiting, employment, compliance, or onboarding processes.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically by our Website, hosting provider, security tools, analytics technologies, or similar services.

This information may include:

• IP address;
• browser type;
• operating system;
• device type;
• referring website;
• pages visited;
• date and time of access;
• approximate geographic location;
• interactions with Website features;
• diagnostic information; and
• cookie or similar technology identifiers.

We may use this information to operate, secure, maintain, analyze, and improve our Website.

3. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, local storage, log files, and similar technologies.

These technologies may be used for purposes such as:

Essential Website Functions

To operate Website functionality, maintain security, prevent abuse, process forms, and ensure that pages work correctly.

Performance and Analytics

To understand how visitors use the Website, which pages are visited, how visitors arrive at the Website, and how Website performance can be improved.

Functionality

To remember preferences or support features that improve your Website experience.

Advertising or Marketing Technologies

If advertising or marketing technologies are enabled on the Website, they may collect information about Website interactions for measurement, attribution, or advertising purposes.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar technologies.

You may also configure your browser to refuse or remove cookies. Disabling certain cookies may affect Website functionality.

4. How We Use Personal Information

Star Truck Lines may use personal information to:

• respond to freight quote requests;
• prepare transportation or logistics quotes;
• communicate with customers and prospective customers;
• arrange pickups and deliveries;
• provide dry van, reefer, full truckload, dedicated, expedited, regional, long-haul, distribution, or logistics services;
• manage shipments;
• provide shipment status and tracking information;
• coordinate dispatch activities;
• communicate about routes, schedules, delays, or delivery requirements;
• manage customer relationships;
• process transactions and maintain business records;
• respond to questions and customer-service requests;
• operate and improve our Website;
• analyze Website performance and usage;
• maintain Website and information security;
• detect and prevent fraud, misuse, or unlawful activity;
• comply with transportation, safety, insurance, regulatory, and legal obligations;
• establish, exercise, or defend legal claims;
• evaluate employment or contractor inquiries;
• protect Star Truck Lines, our customers, drivers, personnel, property, and the public; and
• carry out other purposes disclosed to you when information is collected.

5. Communications

If you provide your email address or telephone number, we may use that information to respond to your inquiry and communicate with you concerning quotes, transportation services, shipments, dispatch, customer support, or our business relationship.

We may also send marketing communications where permitted by law.

You may unsubscribe from marketing emails by using the unsubscribe instructions contained in the communication or by contacting us.

Operational or transactional communications relating to an active quote, shipment, transaction, account, safety matter, or business relationship may still be sent when appropriate.

6. Text Messages and Mobile Information

If you separately provide consent to receive SMS or text messages from Star Truck Lines, we may use your telephone number to send messages concerning inquiries, quotes, shipment updates, dispatch communications, customer service, or other purposes covered by your consent.

Consent to receive marketing text messages is not a condition of purchasing transportation services where applicable law prohibits such a requirement.

Message and data rates may apply. Message frequency may vary.

You may opt out of applicable SMS communications by replying STOP or following other opt-out instructions provided in the message.

Mobile telephone information and SMS opt-in consent information will not be sold or shared with third parties for their own marketing or promotional purposes.

We may disclose information to service providers that help us deliver text messages or communications on our behalf, subject to appropriate restrictions.

7. How We Disclose Personal Information

We may disclose personal information when reasonably necessary for our business operations.

Service Providers

We may provide information to vendors or service providers that perform services for us, such as:

• Website hosting;
• website development and maintenance;
• cloud storage;
• email services;
• form processing;
• analytics;
• cybersecurity;
• communications;
• telephone or messaging services;
• payment or accounting services;
• transportation management systems;
• shipment tracking;
• dispatch technology; and
• other operational support.

These providers may process information on our behalf to perform their services.

Transportation and Logistics Partners

When necessary to arrange or perform transportation services, information may be disclosed to appropriate parties such as:

• carriers;
• drivers;
• dispatchers;
• brokers;
• warehouses;
• distribution facilities;
• shippers;
• consignees;
• customers;
• logistics providers; and
• other parties involved in a shipment.

We disclose only information reasonably necessary to coordinate or provide the relevant service.

Professional Advisers

We may disclose information to accountants, attorneys, insurers, consultants, auditors, and other professional advisers where reasonably necessary.

Legal and Regulatory Requirements

We may disclose information if we reasonably believe disclosure is required or appropriate to:

• comply with applicable laws or regulations;
• respond to lawful government requests;
• comply with subpoenas, court orders, or legal processes;
• comply with transportation or safety regulations;
• cooperate with law enforcement;
• investigate suspected fraud or illegal activity;
• protect the safety of drivers, customers, personnel, or others;
• enforce agreements; or
• establish, exercise, or defend legal rights.

Business Transactions

If Star Truck Lines is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar corporate transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

8. Sale and Sharing of Personal Information

Star Truck Lines does not intend to sell personal information for monetary consideration as part of its ordinary business operations.

Some U.S. state privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly than an exchange of information for money.

If Star Truck Lines uses analytics, advertising, or similar technologies in a way that constitutes a sale, sharing, or targeted advertising under an applicable law, eligible consumers will be provided with the rights and opt-out mechanisms required by that law.

We do not knowingly sell sensitive personal data or personal information belonging to children.

9. Sensitive Personal Information

We do not request sensitive personal information through our general freight quote form unless it is necessary for a specific transaction or legally required.

If we collect information considered sensitive under applicable law, we will use and disclose it only for appropriate business, operational, safety, legal, or other permitted purposes and will obtain consent where required.

Please do not submit Social Security numbers, financial account passwords, medical information, or other highly sensitive information through general Website contact or quote forms unless specifically requested through an appropriate secure process.

10. Sources of Personal Information

We may collect personal information from:

• you directly;
• your employer or organization;
• customers and prospective customers;
• shippers and consignees;
• transportation and logistics partners;
• carriers and drivers;
• service providers;
• Website technologies;
• publicly available sources; and
• other parties involved in arranging or performing transportation services.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• respond to inquiries;
• provide transportation services;
• maintain customer relationships;
• complete transactions;
• maintain shipment and business records;
• comply with transportation and other regulatory requirements;
• meet tax, accounting, insurance, and legal requirements;
• resolve disputes;
• maintain security; and
• enforce agreements.

Retention periods vary depending on the type of information, the nature of our relationship with you, applicable regulatory requirements, and our legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

12. Data Security

Star Truck Lines takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.

However, no Website, electronic transmission, network, database, or storage system can be guaranteed to be completely secure.

You should use appropriate caution when transmitting information electronically and should not send highly sensitive information through ordinary Website forms or unencrypted email unless specifically instructed to do so.

13. Third-Party Websites and Services

Our Website may contain links to websites, mapping services, social platforms, or other services operated by third parties.

When you follow a third-party link, that third party may collect information according to its own privacy practices.

Star Truck Lines does not control and is not responsible for the privacy, security, content, or practices of third-party websites or services.

We encourage you to review the privacy policies of those services before providing personal information.

14. Children’s Privacy

The Website and Star Truck Lines’ transportation services are intended for businesses and adults and are not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 through the Website.

If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.

Parents or legal guardians who believe a child has provided personal information to us may contact us using the information below.

15. U.S. State Privacy Rights

Depending on where you live and whether the applicable privacy law applies to Star Truck Lines or a particular processing activity, you may have certain rights concerning your personal information.

These rights may include the right to:

• confirm whether we process your personal information;
• access personal information we maintain about you;
• obtain a copy of certain personal information;
• correct inaccurate personal information;
• request deletion of personal information;
• request data portability;
• opt out of the sale of personal information;
• opt out of the sharing of personal information for cross-context behavioral advertising;
• opt out of targeted advertising;
• opt out of certain profiling activities;
• withdraw consent where processing is based on consent;
• limit certain uses of sensitive personal information where applicable;
• appeal a decision concerning a privacy request; and
• exercise privacy rights without unlawful discrimination or retaliation.

These rights are subject to exceptions, exemptions, verification requirements, and other limitations under applicable law.

Submitting a Privacy Request

To exercise an applicable privacy right, contact:

Email: info@startrucklines.com

Please use the subject line:

Privacy Request

You may also contact us by mail at:

Star Truck Lines Inc.
1506 I 35 Frontage Rd Apt 4913
San Marcos, TX 78666
United States

Or by telephone:

(951) 205-6800

Please describe the privacy right you wish to exercise and provide sufficient information for us to identify the relevant records.

Verification

We may need to verify your identity before fulfilling certain requests.

Depending on the request, we may ask you to confirm information that reasonably matches information already maintained by us.

We will use information submitted for verification only for purposes reasonably related to processing your privacy request.

Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a privacy request on your behalf.

We may require evidence that the agent is authorized to act for you and may independently verify your identity where permitted.

Appeals

Where applicable law provides a right to appeal and we deny your privacy request, you may appeal the decision by emailing:

info@startrucklines.com

Use the subject line:

Privacy Request Appeal

Include sufficient information for us to identify the original request and explain why you are requesting reconsideration.

16. California Privacy Disclosures

This section applies only to the extent Star Truck Lines is subject to the California Consumer Privacy Act, as amended (“CCPA”), for the relevant processing activity.

Depending on our interactions with California residents, the categories of personal information we may collect include:

Identifiers

Examples include name, email address, telephone number, postal address, IP address, and similar identifiers.

Customer Records Information

Examples may include contact details and information provided in connection with transportation services.

Commercial Information

Examples may include requested services, quote information, shipment information, transaction history, and business relationship records.

Internet or Other Electronic Network Activity

Examples may include Website activity, browser information, device information, and interactions with Website features.

Geolocation Information

Examples may include approximate location inferred from an IP address and shipment-related pickup, delivery, routing, or tracking locations.

Professional or Employment-Related Information

Examples may include company affiliation, job title, professional communications, or information provided in connection with a career inquiry.

Sensitive Personal Information

Certain information may qualify as sensitive personal information under California law when collected in circumstances covered by that law.

We use these categories for the business and commercial purposes described in this Privacy Policy.

The categories of third parties to whom information may be disclosed include service providers, transportation and logistics partners, professional advisers, government or regulatory authorities where required, and parties involved in legitimate corporate transactions.

Applicable California residents may have rights to know, access, correct, delete, and obtain information concerning certain personal information and may have rights to opt out of certain sales, sharing, or uses of sensitive personal information.

Star Truck Lines will not unlawfully discriminate against a consumer for exercising applicable CCPA rights.

17. Texas Privacy Rights

To the extent the Texas Data Privacy and Security Act applies to Star Truck Lines or a particular processing activity, eligible Texas consumers may have rights to:

• confirm whether we process their personal data;
• access their personal data;
• correct inaccuracies;
• delete qualifying personal data;
• obtain a portable copy of qualifying personal data;
• opt out of targeted advertising;
• opt out of the sale of personal data;
• opt out of qualifying profiling activities; and
• appeal certain decisions concerning privacy requests.

Texas consumers may exercise applicable rights using the contact methods described in the U.S. State Privacy Rights section above.

18. Global Privacy Control and Browser Signals

Some browsers and browser extensions allow users to transmit privacy preference signals, such as the Global Privacy Control (“GPC”).

Where applicable law requires Star Truck Lines to recognize a qualifying opt-out preference signal, we will process that signal as required by law.

Because browsers and technologies differ, other “Do Not Track” signals may not always have a standardized meaning or response.

19. International Visitors

Star Truck Lines is based in the United States and primarily provides transportation and logistics services in the United States.

If you access the Website from another country, information you provide may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

20. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect:

• changes to our Website;
• changes to our services;
• changes to our information-processing practices;
• new technologies;
• legal or regulatory developments; or
• other operational requirements.

When we make changes, we will update the Last Updated date at the top of this page.

If required by applicable law, we will provide additional notice or obtain consent before making material changes that affect how previously collected information is used.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have questions, concerns, or requests concerning this Privacy Policy or our privacy practices, please contact:

Star Truck Lines Inc.

Address:
1506 I 35 Frontage Rd Apt 4913
San Marcos, TX 78666
United States

Phone: (951) 205-6800

Email: info@startrucklines.com

Website: startrucklines.com